Subscriptions

Repeat deliveries go out on the frequency you picked, and your payment method is charged securely before each one.

You can manage your subscription anytime by logging into your account or using the link in your order and notification emails. The fastest way to cancel is in your account. You can also email care@gobetterway.com and we will take care of it. No phone call, no retention offer, no hoops.

We send a notification at least 3 days before your next order processes. You can skip, change, or cancel any time before then. If an order has already processed we can't stop that delivery, but we will cancel your subscription going forward and you can return the order under our Shipping and Returns Policy.

Pre-orders

Pre-orders are for products that aren't in inventory yet. We may collect a partial deposit at checkout and charge the balance when the product is ready to fulfill.

We'll tell you the expected ship date before you place a pre-order. If we can't ship inside that window and can't give you a revised date you're happy with, you can cancel for a full refund of your deposit.

You can cancel a pre-order that hasn't been fulfilled yet. Once it's fulfilled we can't cancel it, but you can still return it under our Shipping and Returns Policy.

All orders

All orders have a 24-hour processing window after purchase. Email care@gobetterway.com inside that window to cancel or update it. Once an order is fulfilled and shipped, we can't cancel it.

That 24-hour window is only about stopping a box before it leaves. It has nothing to do with your 100-day Happy Wiping Guarantee, which covers the product after it arrives. Missing the window costs you nothing.

See our Shipping and Returns Policy for refund details.

This page is part of our Terms and Conditions. Section 21 has the full subscription terms.