Shipping policy

Free Eco-friendly shipping typically takes 5-7 business days.

This is the shipping method with the smallest carbon footprint, and we encourage all customers to take advantage of free standard shipping to reduce their carbon footprint when receiving the product.

Where do we ship to:

At this time we are only able to ship to the continental United States. We are NOT able to ship to Alaska, Hawaii, or Puerto Rico.

Returns policy

If for any reason you find that our product is not for you, just return it to us for a full refund. Our Happy Wiping Guarantee offers free returns within 100 days of receiving your order.

We know you can't tell if a paper product is right for you without trying it, so go ahead and open the pack and use some. You don't need it to look untouched to qualify for a return.

If your order arrived damaged or defective, email us within 14 days of delivery with your order number and a photo if you have one. We'll prioritize these and issue a refund or replacement right away, no return shipping required.

Looking to cancel or modify a subscription order? See our Cancellations policy. We send a notification 3 days before your next order processes. You can skip, modify, or cancel anytime before then, once the order processes, we're unable to make changes.

Exceptions

Please note the following exceptions to our return and exchange policy:

• Clearance and final-sale items are excluded. Items marked as “Final Sale” or “Clearance” on the product page cannot be returned or exchanged. (A promo or discount code applied at checkout does not affect your return eligibility; only items explicitly marked Final Sale or Clearance are excluded.)
• Returned items must be returned in original packaging.
• Returns are limited to reasonable trial use for evaluation. If less than 50% of the pack has been used, it remains eligible for return.

To initiate a return

Email care@gobetterway.com and include your order number or the email you used to buy, plus a sentence on what went wrong, so we can find your order and help. If it's a defect or damage, a quick photo helps us flag the issue to our factory, but it isn't required and we won't hold up your refund over it.

We'll respond with all the details and shipping information to complete your return as quickly as possible.

Additional Information

• Refunds may take 7-10 business days to appear on your original payment method.
• We can only refund the original payment method.