Shipping policy

Free Eco-friendly shipping typically takes 5-7 business days.

This is the shipping method with the smallest carbon footprint, and we encourage all customers to take advantage of free standard shipping to reduce their carbon footprint when receiving the product.

Where do we ship to:

At this time we are only able to ship to the continental United States. We are NOT able to ship to Alaska, Hawaii, or Puerto Rico.

Returns policy

If for any reason you find that our product is not for you, we'll refund you. Our Happy Wiping Guarantee gives you free returns within 100 days of receiving your order.

We know you can't tell if a paper product is right for you without trying it, so go ahead and open the pack and use some. You don't need it to look untouched to qualify for a return.

In most cases we won't ask you to ship anything back. Sending paper across the country to be thrown away is worse for everyone. If we do need the product back, we cover the shipping and send you a prepaid label.

If your order arrived damaged or defective

Email us within 14 days of delivery with your order number and a photo if you have one. That window lets us trace the batch at the factory. We prioritize these and issue a refund or replacement right away, with no return shipping required. Missing 14 days doesn't cost you anything. Your 100-day Happy Wiping Guarantee still applies.

Shipment Protect

Shipment Protect is an optional add-on at checkout. It covers your order in transit: lost, stolen, or damaged before it reaches you. You add it per order, so if you're on a subscription you'll see it as an option on each delivery rather than once for the whole plan.

If something goes wrong and you added Shipment Protect, email care@gobetterway.com within 30 days of the expected delivery date. We'll replace the order or refund it, whichever you prefer, right away. No carrier claim, no waiting period, and no photos required unless you happen to have them.

If you didn't add it, we'll still take care of you. We may need to wait for the carrier to finish tracing the package first, which can take a couple of weeks, and we may ask you to confirm the delivery address or check with neighbors. Shipment Protect is what lets us skip all of that.

Shipment Protect covers the journey. Your 100-day Happy Wiping Guarantee covers the product once it arrives. They're separate, and you don't need one to use the other.

Subscription orders

Looking to cancel or modify a subscription order? See our Cancellations policy. We send a notification at least 3 days before your next order processes, and you can skip, change, or cancel any time before then. If an order has already processed we can't stop that delivery, but your 100-day Happy Wiping Guarantee still covers it.

Exceptions

Please note the following exceptions to our return and exchange policy:

• Items marked “Final Sale” or “Clearance” on the product page cannot be returned or exchanged. A promo or discount code applied at checkout does not affect your return eligibility.
• The Happy Wiping Guarantee covers a good-faith trial of a product. We may decline repeated returns of the same product by the same customer, or ask for the product back at your cost.

To initiate a return

Email care@gobetterway.com and include your order number or the email you used to buy, plus a sentence on what went wrong, so we can find your order and help. If it's a defect or damage, a quick photo helps us flag the issue to our factory, but it isn't required and we won't hold up your refund over it.

Additional information

• Refunds may take 7-10 business days to appear on your original payment method.
• We can only refund the original payment method.