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Toilet Paper
Is this toilet paper 3 ply?
YES!
Our bamboo toilet paper is biodegradable and breaks down readily in water after flushing. And because our paper contains no inks, dyes, fragrances, or harsh chemicals, it won't disrupt the bacteria your septic system depends on. Because our paper is strong and 3-ply, you don't need a lot to get the job done. That being said, we are aware that not every tank is created equal, so just wipe with care and flush regularly to avoid any of those nasty backups.
How many sheets are in a roll?
Each roll has 360 sheets! That's almost 2x longer than the industry average!
When shopping for toilet paper it's easy to get caught up in the big adjectives like "mega" and "super", but what matters most is how much paper you're getting with each purchase.
How many square feet are in a box?
There's 39.6 square feet in a single roll roll! If you want to know how many square feet per box:
- 12 pack: 475.2 sq feet
- 24 pack: 950.4 sq feet
- 36 pack: 1,425.6 sq feet
Your rolls seem smaller but have way more sheets than most competitors! How is that possible?
To make rolls appear bigger than they are, major toilet paper brands fluff their rolls with air. This makes the rolls look big and allows these companies to market them as "double the size" even if the number of sheets doesn't actually change. We've made a decision not to play that game.
Instead, we focused on the environmental impact of packing more sheets in a smaller space. Because our rolls are compacted (vs loosely rolled with air in between) they look smaller. Our compact rolls take up less shipping space which reduces packaging and carbon emissions from transportation, while providing one of the highest sheet count per roll in the market!
Each of our rolls is 360 sheets (3.9x3.9in), 3 ply, and made from 100% premium bamboo pulp.
Is your TP septic safe?
YES!
It's passed all septic safety tests. Additionally, because our paper is strong and 3-ply, you don't need a lot to get the job done. That being said, we are aware that not every tank is created equal, so just wipe with care and flush regularly to avoid any of those nasty backups.
Does the paper contain any inks, dyes, or scents?
NOPE! None of those in Betterway bamboo toilet paper.
Why is your bamboo toilet paper white?
It's a decision we made after listening closely to our customers. The reality is that far more people are willing to make the switch to tree-free toilet paper when it looks familiar and for most people, that means white. The more homes we're in, the bigger the impact. So white it is.
But we don't use traditional bleach to get there. Our white toilet paper is whitened using an ECF (elemental chlorine free) process meaning no harsh chlorine ever touches the bamboo. Instead, it uses chlorine dioxide, a chemically different compound that doesn't create the toxic byproducts (dioxins) that old-school bleaching does. It's been the EPA's official standard since 1998 and is used by 95% of paper manufacturers worldwide for exactly that reason.
Prefer natural brown? Good news we've got you covered. Our natural brown bamboo toilet paper is available right here. We should mention: like virtually all brown paper products, ours uses a minimal ECF treatment not to whiten it, but to ensure a consistent, even color across every sheet. Without it, you'd get uneven splotchy patches, which is off-putting. As always we're just trying to practice transparency and honesty here up front.
Either way, you're getting the same tree-free bamboo, plastic-free packaging, and 360 sheets per roll. Just pick your shade.
What's with the paper wrappers?
We love supporting sustainable products, but it always makes us scratch our heads when we receive an "eco-friendly" product in wasteful, plastic packaging. We wanted to take a holistic approach to sustainability.
Rather than choosing the cheapest option, we chose the option that best helps us achieve one of our goals - reducing the use of plastic in single use packaging. The wrappers are both functional and practical. They meet all hygiene standards, protect the rolls during transport, and stack beautifully in your bathroom waiting patiently for their turn to be used. Plus, they are compostable!
Are the paper wrappers on the rolls compostable?
YES! We built elements of circular design and waste reduction into our product and making the wrappers compostable was a big part of that. All wrappers are colored using nontoxic dyes, so your plants will love it.
We also encourage you to upcycle the wrappers! They make for great gift wrapping and arts and crafts!
Is there any plastic in your packaging?
NOPE!
The rolls are individually wrapped in paper to avoid using plastic. The box is made of recycled cardboard, so you'll notice its different than any toilet paper you see in stores. Even the tape is plastic free - it's actually made with paper, water, and sugar!
Where is your bamboo toilet paper manufactured?
We're an American company, but there is no infrastructure or bamboo supply to have a "Made in USA" paper at this time. After searching far and wide, the highest quality bamboo toilet paper we found was being produced in China.
When the time comes we'd love to find a North American based partner (so if you have any leads, please send us an email at hello@gobetterway.com)! Meanwhile, we've found a partner who understands our mission and truly wants to help make a positive impact on deforestation in the world.
Are your products gluten-free?
Yes. Our bamboo products contain no gluten ingredients.
Is your paper formaldehyde-free and BPA-free?
Yes, our toilet paper doesn't contain formaldehyde or BPAs!
Do you test for PFAS?
Absolutely! We test for PFAS every year with independent labs, and we are happy to report that none have ever been detected any in our products. We are PFAs free.
Paper Towels
How do these compare to regular paper towels?
Regular paper towels are made from tree fibers - what the industry calls virgin pulp. Wood fibers are long so they can be loosely woven. This makes for a fluffy, absorbent product (like a sponge) but at the expense of our forest ecosystems 😞.
Disposable bamboo paper towels are strong, absorbent, and (most importantly) a sustainable option for the majority of your household clean-up + wipe-down needs.
Think of them as an awesome alternative for your average wiping needs and the perfect sidekick to dishcloths or sponges for bigger spills.
What is the difference between white & natural brown paper towels?
Both types of paper towels serve the same purpose and are the same quality. The choice between them mostly comes down to personal preference. Our classic white paper towels are whitened using an elemental chlorine free (ECF) process. Unlike traditional paper towels, which are whitened with bleach, ECF paper towels are whitened using a process that doesn't release toxic chlorinated substances into the environment and is more energy efficient.
Our natural browned paper towels skip the whitening process all-together! This means that production takes less resources (water, energy, whitening agents). The light brown, creamy (our designers call it cappuccino) hue comes from the natural bamboo pulp.
We launched with white paper towels because (through interviews with our customers) we discovered that far more people were willing to try alternative paper products if they were white. Our goal is to be in as many homes as possible promoting sustainability, so we chose to brighten our paper through a safe process to help people make an easy switch to tree-free.
As the brand grew, we asked our community to let us know if they were interested in brown paper towels. Sure enough, many of you said you'd love to have a natural pulp version, so we made it happen. 🙃
How many sheets are in a roll?
Our rolls have 90 pick-a-size sheets. Each sheet is 10.8 inches tall by 6.3 inches wide.
Will the roll fit in my paper towel holder?
The short answer is: YES. Our rolls are designed to fit a standard paper towel holder. But if you want to be extra sure, our roll diameter is around 3.75 inches and the core diameter (hole) is 1.57 inches.
Do they contain any inks, dyes, or scents?
NOPE! None of those in Betterway paper products.
Are the paper towels food safe?
YES! Bamboo is naturally hypoallergenic so it's safe for you to use as a napkin, wrap veggies in the fridge, cover your food in the microwave, etc.
What's with the paper wrappers?
We love supporting sustainable products, but it always makes us scratch our heads when we receive an "eco-friendly" product in wasteful, plastic packaging. We wanted to take a holistic approach to sustainability.
Rather than choosing the cheapest option, we chose the option that best helps us achieve one of our goals - reducing the use of plastic in single use packaging. The wrappers are both functional and practical. They meet all hygiene standards, protect the rolls during transport, and stack beautifully in your kitchen waiting patiently for their turn to be used. Plus, they are compostable!
Are the paper wrappers on the rolls compostable?
YES! We built elements of circular design and waste reduction into our product and making the wrappers compostable was a big part of that. All wrappers are colored using nontoxic dyes, so your plants will love it.
We also encourage you to upcycle the wrappers! They make for great gift wrapping and arts and crafts!
Where are your bamboo paper towels manufactured?
We're an American company, but there is no infrastructure or bamboo supply to have a "Made in USA" paper at this time. After searching far and wide, the highest quality bamboo paper we found was being produced in China.
When the time comes we'd love to find a North American based partner (so if you have any leads, please send us an email at hello@gobetterway.com!) Meanwhile, we've found a partner who understands our mission and truly wants to help make a positive impact on deforestation in the world.
Are your products gluten-free?
Yes. Our bamboo products contain no gluten ingredients.
Do you test for PFAS?
Absolutely! We test for PFAS every year with independent labs, and we are happy to report that none have ever been detected any in our products. We are PFAs free.
Sustainability
Are Betterway products PFAS-free?
Yes! All Betterway products are completely PFAS-free. We've taken the extra step of having our bamboo toilet paper independently tested by SGS, a world-leading inspection, verification, testing, and certification company. The test results confirm no detectable levels of organic fluorine, which means our products are free from PFAS (per- and polyfluoroalkyl substances).
At Betterway, we believe small choices add up to big impacts. That's why we're committed to creating products that are not only tree-free and sustainable but also free from harmful chemicals like PFAS - often called "forever chemicals" because they persist in the environment and can accumulate in our bodies over time.
What does tree-free mean?
Traditionally, toilet paper and paper towels are made from trees cut down in forests around the world (but mainly Canada, Brazil, and northern Europe). Our paper is made of 100% premium bamboo fibers. Bamboo is actually a giant grass, not a tree - hence the term TREE-FREE! The result is a product that performs great, without needing to destroy our ecosystems to produce it.
Deforestation is a major contributor to climate change and toilet paper is a purchase that we all make on a regular basis without giving much thought to how that purchase impacts our planet. By switching to bamboo, we can have a positive collective impact on the future of our forests, and our planet.
Why do you use bamboo?
To reduce deforestation! Bamboo is a renewable resource that can be used to produce a high quality paper with a smaller carbon footprint. It grows 10x faster than trees, making it ultra renewable and an excellent sustainable alternative for producing paper.
Bamboo is a giant grass, which makes it a colony plant. This means that it grows through a root system, spreads quickly and easily, and doesn't need to be replanted when it's cut - it just shoots right back up from the bud! It can be farmed without the need of irrigation, fertilization, pesticides, or herbicides.
What about pandas?
The bamboo we use for our paper is not panda food! We source it from small, local farms in a region that is not a part of panda habitats. Because bamboo grows easily, quickly and can be harvested every 6-12 months, there is no need to ruin any ecosystems to harvest it. There's plenty of bamboo to go around!
Is your paper FSC® certified?
YES!
Our partners maintain all FSC® certifications to exceed all standards of the Forest Stewardship Council® for environmental responsibility. We source our bamboo pulp from organically-grown groves owned by small farmers as a side-crop to supplement their income. This means that the bamboo is harvested by hand in a small-scale operation that has a small ecological impact.
How do you choose your manufacturing partners?
One of the certifications that we require our partners to have is amfori BSCI. This organization certifies supply chains and working conditions to be fair, sustainable, safe, and transparent.
We believe it takes transparency, trust, and mutual respect to build a business that does things the better way. we spend a great deal of time vetting our manufacturing partners before we build a relationship with them because we know that changing the world starts with changing the way we do business.
Orders
How do I contact you if I need help with my order?
We encourage you to contact us with all questions and issues. You can email us atcare@gobetterway.com.We'll respond within 24 hours to help out!
Do you ship to Hawaii, Alaska, or internationally?
At this time we are only able to ship to the continental US. If you are outside of this zone and would like to request an order please email us atcare@gobetterway.com
Can I make changes to an order already placed?
As long as your order hasn't been shipped, we're happy to accommodate any changes you need! Just make sure you email us atcare@gobetterway.comwithin the first 12 hours of placing your order so we have a chance to shuffle things before they are sent out.
Do you accept wholesale orders?
If you're interested in wholesale or bulk orders please visit our wholesale page. If you have further questions and want to chat about an opportunity email us atcare@gobetterway.com.We're happy to provide all the information necessary to facilitate the purchase.
I have some feedback, how do I share it?
PLEASE DO! Feedback is the secret sauce for creating a great product, so if you'd like to share your thoughts we're all ears! Shoot us an email atcare@gobetterway.com.
Subscriptions
How do I manage my subscription?
You can modify your subscription at any time by logging into your account. Once inside, you can update your box size, delivery frequency, shipping address, payment method, and more.
Don't have an account yet? Create one here.
Will I get a notification before my next order?
Yes. We'll send you a heads-up 3 days before your next order processes. That gives you time to skip, pause, or swap products before anything ships.
When will my credit card be charged?
We only charge your card when your next order is ready to process. No charges between orders.
Can I change the frequency of my subscription?
Yes. If your stash is running low or you're drowning in paper, you can change how often we ship by logging into your account.
Don't have an account? Create one here.
What if I'd like to skip an upcoming order?
Going on vacation or just well-stocked? No problem. You can skip or reschedule your next order any time before it processes. Just log into your account and update from there.
Don't have an account? Create one here.
How do I cancel my subscription?
You can cancel any time by logging into your account.
Don't have an account? Create one here.
One thing to keep in mind: cancellations need to happen before your next order processes. We send a notification 3 days before each order, so that's your window. If you miss it and an order goes through, it can't be cancelled, but reach out to us at care@gobetterway.com and we'll do our best to help.
Toilet Paper
Paper Towels