Skirted toilet installation
On standard toilets, the T-adapter we provide is installed where the hose connects to the tank. For a skirted toilet, that connection might be hard to reach or not visible... But there's an easy fix!
In most cases, you can purchase a 3/8" T-adapter and install it where your toilet's flexible steel hose connects to the water supply.
If your bathroom's water supply is far from the toilet or non-visible you may want to hire a professional plumber or a knowledgeable Task Rabbit.
If you're having trouble attaching the bidet to your skirted toilet with your existing bolts, we recommend universal top-mounting bolts with rubber ball nuts.
Flushometer toilet installation
Looking to install a bidet in your office bathroom? Not sure what your company's policy is on that but we definitely approve!
As long as your sink is within 9ft. of the toilet (and on the same side of the bathroom), you can connect the bidet to your sink's water supply. You might need to purchase a longer hose and/or a mini adapter, so be sure to check all the connection points before installing.
Wall-mounted toilet installation
First of all: congratulations on your chic and modern bathroom! Now for the not-so-fun part, wall-mounted toilets can be tricky since you don't have access to the water connections.
As long as your sink is within 9ft. of the toilet (and on the same side of the bathroom), you can connect the bidet to your sink's water supply. You might need to purchase a longer hose and/or a mini adapter. So be sure to check all the connection points before installing.
If you don't want to connect your bidet to the sink we recommend that you hire a professional to help you out due to the intricacy of these types of toilets.
My toilet has a hard pipe - not a flexible steel hose
Hard pipe = easy fix. Simply purchase a 12 in. flexible steel hose with 3/8" x 7/8" compression and replace the hard pipe with your new hose. Then follow our instructions as normal.
Don't forget to use Teflon tape!
Quick-release toilet seat installation
This will be quick. Simply remove the seat, then proceed with your installation as you would with a standard toilet. You will place the seat mounts ON TOP of the bidet so you can put the toilet seat back on the mounts.
There are two types of quick-release mounts: plastic and metal. Not all toilets are created equal, but here are examples of each type that might help you figure it out:
If you are not sure how to unmount the seat, consult the manufacturer for instructions on your specific toilet model.
My water valve is stuck
Rust and/or calcification can occur in older toilets. If your valve won't budge at first DON'T FORCE IT. Resist the urge, and try twisting it side to side gently until it starts to loosen up.
If needed, pour some white vinegar on the valve connection to dissolve some of that chemical build-up or apply some WD-40 (or olive oil for the eco-hack!) to lubricate the valve.
My bolts are too short to reattach the toilet seat with the bidet installed
Like your bolts, we'll keep this short. Simply replace your existing bolts with 3” long M6 bolts and you'll be good to go.
I can't disconnect my hose, it seems to be stuck!
If the hose won't budge from the tank simply spray some WD-40 (or some olive oil for the eco-hack!) into the connection point, wipe down the exterior of the hose nut, then use an adjustable wrench or pliers to loosen it.
If you've never purchased WD-40 (or used olive oil like this) before, then you probably have a creaky door or office chair that you can finally silence once you've loosened up your toilet hose. Win-win!
There's a gap between the toilet tank and the seat
Poopin’ on an incline is never a good idea. If your bidet creates a gap that causes your seat to slope downward, double-check that your seat and bidet are properly aligned and that all the hardware is affixed correctly.
If there is still a gap, peel off the backing of the enclosed bumpers and stick them to the bottom of the seat as pictured.
I have a leak
First, look and listen to see if you can identify exactly which connection is causing the leak. Turn off the water and unscrew the connection you have identified as the problem. Add another layer or two of Teflon tape then reattach the connection. Make sure that the threadings are perfectly aligned so the connection is straight.
If the leak persists, or the source of the leak is unknown, please email us at firstname.lastname@example.org.
The water pressure is too strong!
Your home's water pressure determines whether you've purchased a bidet or a power washer!
If you feel that you're fighting a battle down there every time you turn the knob to even just the first setting, try rotating the water supply valve (the one on the wall) clockwise to decrease the flow of water to your bidet.
What does the NOZZLE setting do?
To clean your bum turn the knob to the left. To clean the very nozzle that cleans your bum, turn the knob to the right and let it rinse itself. Clean nozzle = clean bum.
How do I use the bidet?
There are two labels on the bidet control panel: NOZZLE and WASH. Turn the knob clockwise to NOZZLE and the spray nozzle will rinse itself. Turn the knob counterclockwise to WASH and the bidet will wash your booty. Rotate the knob slowly while you figure out what level of water pressure feels comfortable.
You may need to wiggle or scoot back to find the best position, but once you figure that out, just let the bidet do its thing for a few seconds. Then pat yourself dry with a small amount of toilet paper (or a designated bathroom towel if you're an eco-warrior).
How does the warranty work?
The Betterway bidet comes with a non-transferable warranty that covers manufacturing defects under normal usage conditions for a period of 12 months. Registered Betterway bidet owners will receive an extended 18-month warranty from the date of purchase.
For more information, check out our terms and conditions.
Toilets come in all shapes and sizes! If the issue you’re facing is not covered here email us at email@example.com and we'll figure it out together.
Not into DIY? Hire a plumbing pro for an affordable, stress-free installation.
1. Betterway warrants this bidet to be free from manufacturing defects under normal use and service for a period of one (1) years from the date of purchase. By registering as a Betterway bidet owner, Betterway will extend your warranty to 18 months from the date of purchase. This warranty is extended only to the ORIGINAL PURCHASER and is not transferable if you sell or otherwise transfer the product. A receipt or proof of purchase must be included with all warranty requests.
2. Betterway’s obligations under this warranty are limited to repairs or replacements, at Betterway’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. Betterway reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Betterway will not charge for labor or parts in connection with warranty repairs or replacements.
3. Betterway is not responsible for the cost of removal, return and/or reinstallation of products.
This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
b. Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
c. Damage or loss resulting from removal, improper repair, or modification of the product.
d. Damage or loss resulting from sediments or foreign matter contained in a water system.
e. Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment.
f. Damage or loss which occurs during shipment.
g. Damage as a result or normal “wear and tear” will not be considered defects.
h. Damage caused by cleaning products or chlorine-related products.
This includes locations where the water pressure exceeds the maximum allowed by local codes.
Model codes allow a maximum of 80 PSI. Check local code for requirements.
4. This warranty gives you specific legal rights. You may have other rights which vary from State to State.
5. To obtain warranty repair service under this warranty, you must email firstname.lastname@example.org with photos of your current bidet, a detailed description of the problem, and a .pdf or .jpg copy of your receipt or proof of purchase. If, because of the size of the product or nature of the defect, the product cannot be returned to Betterway, receipt by Betterway of written notice of the defect shall constitute delivery. In such cases, Betterway may choose to repair the product at the purchaser’s location or to pay to transport the product to a service facility.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BETTERWAY. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BETTERWAY SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL, OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR USE, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.I understand